How does the hauling request and contract process work?
Our hauling process is designed to be clear, predictable, and easy to follow. Please complete each step carefully.
- Get Quote: Fill in the quote form to calculate the hauling price and parameters.
- Create Request: Review the quoted price and submit the request by selecting Create Request.
- View Contract Instructions: Open View Contract Instructions to see the final contract details. This page contains the authoritative values that must be used when creating the in-game courier contract.
- Create the In-Game Contract: Using the information from the Contract Instructions page, create a private courier contract in-game.
- Contract Validation: Submitted contracts are validated only on pickup system, destination system, collateral, reward, and volume limit. Contracts that do not match these values may be rejected.
- Hauling Execution: Once approved, the contract is accepted by a hauler and delivered to the destination.
- Track Progress: You can follow the status of your requests and contracts via My Contracts.
Contract Instructions – Field Explanation
The Contract Instructions page shows the final values required to create your courier contract. Each field is explained below, along with what you must do in-game.
Request
Internal request number and current status.
In-game action: None. Reference only.
Route
Shows the pickup and destination systems (for example: Jita → Eldjaerin).
In-game action:
- Set the Start Location to the pickup system.
- Set the End Location to the destination system.
- Both systems must match exactly.
Contract Link State
Indicates whether a contract has been linked to this request.
In-game action: None.
Contract ID
Displays the in-game contract ID once a contract is linked.
In-game action: None.
Contract Status
Shows the current processing status of the request or contract.
In-game action: None.
Issuer
The organization providing the hauling service.
In-game action: None.
Private To
Specifies who the contract must be issued to.
In-game action:
- Create a Private Courier Contract.
- Set the recipient exactly as shown.
Collateral
The ISK value paid out if the cargo is lost.
In-game action:
- Enter the Collateral amount exactly as shown.
- This value is validated.
Reward
The ISK paid to the hauler on successful delivery.
In-game action:
- Enter the Reward amount exactly as shown.
- This value is validated.
Volume Limit
The maximum allowed cargo volume for the contract.
In-game action:
- Ensure the total item volume does not exceed this limit.
- Set the contract volume accordingly.
- This value is validated.
Contract Description Template
A reference string used to identify the contract (for example: Quote 0b30dbe99ede1189f4b499ca837d4756).
In-game action: Copy this text into the Contract Description field when creating the contract.
Important Notes
- The Contract Instructions page is the single source of truth.
- Only the listed fields are validated during review.
- Exact matches are required to avoid rejection or delays.